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User Data Elimination
This page describes how users can request deletion of personal data processed by Tumbergia through website interactions or direct communication channels.
1. How to Request Deletion
To request data deletion, send an email to contacto@tumbergia.com with the subject 'User Data Elimination Request'.
Include identifying details such as the email address used in the contact form and any relevant context to help us locate your records.
2. Verification Process
For security reasons, we may request additional verification to confirm that the request is made by the data subject or an authorized person.
If verification cannot be completed, we may be unable to process the deletion request.
3. Response and Processing Time
We will confirm receipt of the request and process it within a reasonable period, generally no later than 30 calendar days unless legal exceptions apply.
If additional time is required, we will notify the requester with the reason and estimated completion date.
4. Scope and Exceptions
We will delete personal data that is not required to be retained under legal, tax, contractual, or security obligations.
Where full deletion is not possible, we may limit processing and retain only the minimum required information.
5. Confirmation and Follow-Up
Once the request is completed, we will send confirmation by email to the requester.
For questions about deletion status, users may contact us again at contacto@tumbergia.com.